Customer Support & Help
Find tips, guides, and resources to help you get the most out of our solutions
Helpful Tips & Guides
CCTV System Maintenance
- Clean camera lenses monthly to maintain image clarity
- Check and test backup systems regularly
- Monitor storage space and plan for upgrades
- Review footage retention policies quarterly
- Schedule annual system health checks
Network Security Best Practices
- Update firmware regularly to patch vulnerabilities
- Use strong passwords and change them periodically
- Enable firewall protection on all devices
- Implement regular network backups
- Monitor bandwidth usage for suspicious activity
Access Control Tips
- Review user access permissions monthly
- Immediately deactivate access for terminated employees
- Keep biometric system clean for accurate readings
- Maintain backup access methods for emergencies
- Log and audit access attempts regularly
EPABX System Optimization
- Configure call routing based on business hours
- Update extension directories periodically
- Test conference calling features monthly
- Monitor call logs for system performance
- Train staff on system features and functions
Fire Safety Management
- Conduct monthly system tests and inspections
- Keep alarm panels accessible and visible
- Train staff on emergency procedures
- Maintain emergency contact list for quick response
- Schedule professional inspection annually
PA System Management
- Test audio quality in different zones regularly
- Maintain speaker and amplifier equipment
- Set appropriate volume levels for different areas
- Create backup communication protocols
- Train authorized personnel on system operation
Frequently Asked Questions
What is the warranty period for installed systems?
Most of our installations come with a 1-year comprehensive warranty covering labor and parts. Extended warranty and AMC packages are available based on your system and requirements.
How often should systems be serviced?
We recommend quarterly preventive maintenance for surveillance systems and biannual checks for networking infrastructure. Critical systems like fire alarms should be inspected annually by certified professionals.
Do you provide remote support?
Yes, we offer remote technical support for troubleshooting and configuration. For hardware-related issues, we dispatch our field engineers to your location.
What happens if my system fails?
Contact our support team immediately. We provide emergency service with fast response times for critical infrastructure. AMC customers get priority support and faster resolution.
Can existing systems be upgraded?
Yes, most systems can be upgraded. We assess your current setup and provide upgrade recommendations to improve performance, capacity, or features. This minimizes disruption to your operations.
How do I access my camera footage remotely?
After proper setup, download the manufacturer's mobile app or use web-based access. Our team will provide login credentials and guide you through the configuration process.
Quick Help Resources
Call Support
Speak directly with our support team for immediate assistance.
+91 76986 88677
Email Support
Send detailed information about your issue and we'll respond promptly.
On-Site Service
Request a technician visit for hands-on troubleshooting and maintenance.
Schedule via phone or email
Documentation
Access manuals and setup guides for your systems.
Contact our team for documentation
Video Tutorials
Learn how to use and maintain your systems effectively.
Available upon request